Studio uses passwordless sign-in. There is no separate "Create Account" step and no password to remember — you sign in with your email and a one-time 6-digit code. Both first-time visitors and returning users use the same flow.
How to sign in
- Go to usestudio.app/login, or click Sign in from a donation form, event registration, or invoice.
- Enter your email — ideally the same one you used when you donated, registered, or were given a ticket.
- Click Send code. We email you a 6-digit code.
- Type (or paste) the code into the boxes. The code is valid for 10 minutes.
- You're signed in.
"No account yet? The code will create one."
That note under the Send Code button is letting you know that you don't have to register first. If your email isn't on file yet, Studio creates your supporter portal account automatically the moment you verify your code. You go straight from "I've never been here" to "I'm signed in" without any extra steps.
What happens behind the scenes when a new account is created:
- A supporter portal account is set up under the email you typed.
- If you've given before, registered for an event, bought a ticket, or paid an invoice with the same email, that history is linked to the new account immediately. Your dashboard shows everything from day one.
- Your name, phone, and address are pre-filled from any existing record on file so you don't have to retype them.
- The email is automatically marked verified — you used a code from your inbox to sign in, which proves you own the address.
Returning sign-in
Same flow every time: email + code. There's no "Sign in" vs "Sign up" toggle because both paths are identical. Studio looks up your account by email after the code matches.
Why no password?
Email-code sign-in is more secure than passwords for low-frequency apps like a giving portal:
- No password to forget, reset, or have stolen in a breach.
- Each sign-in proves you control the email at that moment.
- Codes expire in 10 minutes and can only be used once.
Didn't get the code?
- Check spam and promotions folders.
- Make sure you typed the email correctly.
- Click Resend code on the verify screen.
- Some corporate/school email systems delay or strip auth emails — try a personal address if available.
What if I used different emails for different donations?
Studio links your history by exact email match. If you gave to Church A with jane@work.com and to Nonprofit B with jane@gmail.com, signing in with one email won't pull the other's history. Contact the organization to update the email on your record, or email support@usestudio.app and we can help merge.
Can I add a password?
No — the portal is passwordless by design. If you'd like a faster path next time, your browser or password manager can save the email so the code is the only thing you type.