Monthly giving, event payment plans and invoice autopay all work when you take payments through Authorize.net or QuickBooks Payments. Your processor keeps the card safely; Studio keeps the schedule and charges the card on the right day.
For your donors
- A donor chooses monthly (or weekly, every two weeks, quarterly or yearly) on your giving page. Today's gift is charged and the card is saved for the next one.
- Gifts are charged on the same day each month. A gift started on the 31st is charged on the last day of shorter months and goes back to the 31st after.
- Donors get a receipt each time, and can pause, change or cancel their gift, or update their card, from their giving account.
When a card is declined
Studio emails the donor with a link to update their card and tries again three days later, up to three times. After that the gift stops and your team is told, so someone can follow up.
For your team
- See every gift under Donations → Recurring. You can pause, resume or cancel a donor's gift there, for example when a donor calls to stop it.
- A paused gift is never charged for the months it was paused. When it resumes, the schedule starts again from that day.
- If your processor is disconnected, nothing is charged and no donor is told their card failed. Gifts wait until you reconnect, then each is charged once for the missed period.
- If your processor ever fails to confirm whether a charge went through, the gift is held, nothing is charged again, and Studio support checks it with you.
Rally and Studio Meals
Rally campaigns and Meals funding always collect through Stripe, whichever processor your organization uses.