AI Concierge

9 articles

Help Center AI Concierge
What Is the AI Concierge?
The AI Concierge is a friendly assistant for your public website. It answers visitor questions around the clock and, when someone's ready, a...
How the Concierge Captures New Contacts
The whole point of the Concierge is to connect — so a helpful conversation can become a new relationship in your CRM. From question to conta...
Plans for the AI Concierge
The AI Concierge is a paid add-on that works alongside the People module. Because it captures contacts straight into your CRM, it's designed...
Live Chat: Handing a Visitor to a Real Person
Your assistant is good at the questions it has answers for. Live chat covers the rest: a visitor taps Talk to a person on your website, and...
Turning On Live Chat
Live chat is off by default on every assistant, including ones you set up before it existed. Nothing changes on your website until you turn...
Answering Chats in Studio
AI → Chats is where visitors asking for a person show up. Leave it open in a tab — it updates by itself, and a reply reaches the visitor's s...
Answering Chats from Your Phone
The alert that someone is waiting usually reaches you on a phone, and a visitor won't wait while you find a laptop. So you can answer from y...
When Visitors Can Reach a Person
The Talk to a person button is a promise, so Studio only makes it when it can keep it. Three things all have to be true for a visitor to see...
Live Chat Isn't Working
Visitors don't see the "Talk to a person" button Almost always one of three things, in order of likelihood: Nobody has Chats open. Open AI...

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