The AI Concierge is a friendly assistant for your public website. It answers visitor questions around the clock and, when someone's ready, adds them to your CRM as a new contact — so a late-night visitor never slips away.
What it does
- Answers questions 24/7 — service times, how to give, upcoming events, how to get involved, and more.
- Captures contacts — when a visitor shares their details, it creates a Person in your People CRM automatically.
- Works across your public pages — your marketing site, events, donation pages, and member directory.
Where to find it
The Concierge is an add-on to the People module. Manage it from the AI Concierge area in the sidebar; every contact it captures lands in the same People CRM the rest of Studio uses.
Common questions
- Does it work when we're offline? Yes — that's the point. It answers visitors any time of day.
- Where do the people it captures go? Straight into People, so you can follow up like any other contact.