Messages are threaded conversations between your team and clients. They work like an internal inbox for project-related discussions that don't belong in project comments.
Creating a Message
Go to Messages in the sidebar and click New Message. Select the client, add a subject, and write your message. You can attach files and format text.
Replying to Messages
Click on any message to open the thread. Type your reply in the text area at the bottom and click Send Reply. All replies are threaded under the original message.
Email Notifications
When someone sends or replies to a message, Studio sends an email notification to the other participants. This ensures no one misses a message even if they're not logged in.
Client Portal Messages
Clients can also send and reply to messages from their portal. Messages sent by clients appear in your Messages inbox with the client name attached.
Deleting Messages
Click the trash icon on any message to delete the entire thread. This removes the message for all participants.